Posted on June 23rd, 2008 by
admin
Lets face it – staying lean, agile and mobile is the trend which is catching up everywhere – not just consulting or advisory services. Maintaining a leaner infrastructure thus smaller overheads these low-cost outsourcing advisors are following what they preach. After all, most of their customers are considering IT outsourcing arrangements to keep themselves competitive, [...]
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Filed under: Outsourcing & Agility, Outsourcing Advice, Vendor Relationship
Posted on June 23rd, 2008 by
admin
In my experience working with a Healtchare BPO/Technology firm (services ranging from Medical Transcription, Medical Billing, EMR deployments, Call Center support and Clinical Research) following are some observations: Regulations discourage Outsourcing: Tight healthcare privacy regulations discourage outsourcing. HIPAA compliance has to be guaranteed through the outsourcing services supply-chain. This gets especially important in cases where [...]
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Filed under: Communication, Outsourcing Advice, Vendor Relationship
Posted on June 23rd, 2008 by
admin
I would first categorize the outsourcing providers before predicting their fates: Selfish – “Sell Services at all cost” Body Shops/Virtual Captives Strategically Customizable Partners Selfish: The ones who would try to sell their services at all cost (sometimes much lower than realistic). They would do this even at the cost of not understanding the customer’s [...]
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Filed under: Enterprise Agility, Outsourcing & Agility, Outsourcing Advice
Posted on June 23rd, 2008 by
admin
A widely-debated topic these days is the impact of US sub-prime crisis on outsourcing. I came through an interesting question on LinkedIn from Phil Fersht, an outsourcing advisory guru who runs a blog ‘Horses for Sources’. Following is my take on that: World is getting flatter at all ends World is getting flatter at all [...]
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Filed under: Agile Applications, Commercial Models for Agile Outsourcing, Communication, Enterprise Agility, IT/BPO Bundled Services, Outsourcing & Agility, Outsourcing Advice, Vendor Relationship
Posted on June 23rd, 2008 by
admin
I came across a thoughtful question posted by a contact on Linked In, Phil Fersht Research Director, BPO, Offshoring and IT Services at AMR Research: Can the Indian offshore suppliers be successful in HR Outsourcing? It is important to understand that it is not one-way. The question should not only be whether the developing countries [...]
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Filed under: Enterprise Agility, IT/BPO Bundled Services, Outsourcing Advice
Posted on June 23rd, 2008 by
admin
A key option to consider while making your outsourcing/offshoring decisions is that of ‘Captive Teams’. The middle-ground between the captive centers and a 3rd party outsourcing provider is to have captive teams (dedicated resources) contracted through an outsourcing provider. Best of both the worlds! This gets closest of getting the benefits of both the worlds. [...]
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Filed under: Agile Applications, Commercial Models for Agile Outsourcing, Enterprise Agility, IT/BPO Bundled Services, Outsourcing & Agility, Outsourcing Advice, Vendor Relationship
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