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Impact of US credit crisis on outsourcing?

A widely-debated topic these days is the impact of US sub-prime crisis on outsourcing. I came through an interesting question on LinkedIn from Phil Fersht, an outsourcing advisory guru who runs a blog ‘Horses for Sources’. Following is my take on that: World is getting flatter at all ends World is getting flatter at all [...]

IT/BPO Bundled Services VS HP/EDS type mergers

No body can deny the increasing rationale and importance of the ITO/BPO bundled approach. With the business environment getting more competitive and unpredictible every passing day, you would ideally want to have your IT and Operations to be working very closely hand-in-hand. Not to mention the time and thus cost savings you’ll experience as a [...]

BPO is a two-way road!

I came across a thoughtful question posted by a contact on Linked In, Phil Fersht Research Director, BPO, Offshoring and IT Services at AMR Research: Can the Indian offshore suppliers be successful in HR Outsourcing? It is important to understand that it is not one-way. The question should not only be whether the developing countries [...]

Captive Teams – An alternative to Captive Centers

A key option to consider while making your outsourcing/offshoring decisions is that of ‘Captive Teams’. The middle-ground between the captive centers and a 3rd party outsourcing provider is to have captive teams (dedicated resources) contracted through an outsourcing provider. Best of both the worlds! This gets closest of getting the benefits of both the worlds. [...]