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(Business, IT & Vendor) Love/Hate Triangle?

I came across the following question from Glen Guy – a professional on my LinkedIn network: With the reshaping of IT departments in the next 5 yrs, moving from a monolithic department to a smaller team of managers, analysts, and planners, what will IT leaders need to do to ensure collaboration between internal staff and [...]

Program Management – Overkill or an Absolute Must?

 The importance of Program Management in an IT offshore setting or even otherwise would be based on three factors combined: team size, no. of simultaneous projects and your maturity level (it will aid to increase the maturity level and vice versa). CMM Level 2 : Need of strong project managers and leaders. You should be [...]

IT/BPO Bundled Services VS HP/EDS type mergers

No body can deny the increasing rationale and importance of the ITO/BPO bundled approach. With the business environment getting more competitive and unpredictible every passing day, you would ideally want to have your IT and Operations to be working very closely hand-in-hand. Not to mention the time and thus cost savings you’ll experience as a [...]

BPO is a two-way road!

I came across a thoughtful question posted by a contact on Linked In, Phil Fersht Research Director, BPO, Offshoring and IT Services at AMR Research: Can the Indian offshore suppliers be successful in HR Outsourcing? It is important to understand that it is not one-way. The question should not only be whether the developing countries [...]

Captive Teams – An alternative to Captive Centers

A key option to consider while making your outsourcing/offshoring decisions is that of ‘Captive Teams’. The middle-ground between the captive centers and a 3rd party outsourcing provider is to have captive teams (dedicated resources) contracted through an outsourcing provider. Best of both the worlds! This gets closest of getting the benefits of both the worlds. [...]