Posted on June 24th, 2008 by
admin
Relationship… Respect… Competence… Attitude… Agility…
During the selection process while building up any global outsourcing relationship put respect, competence and leadership attitude on top of the list. Usually while offshoring, companies expect and ultimately end up getting in the shape of offshore partner - a bunch of low-IQ people with limited intelligence levels and leadership skills [...]
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Filed under: Enterprise Agility, Outsourcing & Agility, Outsourcing Advice, Vendor Relationship
Posted on June 23rd, 2008 by
admin
Lets face it - staying lean, agile and mobile is the trend which is catching up everywhere - not just consulting or advisory services. Maintaining a leaner infrastructure thus smaller overheads these low-cost outsourcing advisors are following what they preach. After all, most of their customers are considering IT outsourcing arrangements to keep themselves competitive, [...]
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Filed under: Outsourcing & Agility, Outsourcing Advice, Vendor Relationship
Posted on June 23rd, 2008 by
admin
In my experience working with a Healtchare BPO/Technology firm (services ranging from Medical Transcription, Medical Billing, EMR deployments, Call Center support and Clinical Research) following are some observations:
Regulations discourage Outsourcing: Tight healthcare privacy regulations discourage outsourcing. HIPAA compliance has to be guaranteed through the outsourcing services supply-chain. This gets especially important in cases where the [...]
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Filed under: Communication, Outsourcing Advice, Vendor Relationship
Posted on June 23rd, 2008 by
admin
Like you need to work hard to win your status as a vendor with your customer, you have to work even harder and smarter to establish yourself as a partner. Transition from vendor to partner doesn’t just happen (not even in due course of 2-4 years) - it takes a strong vision like “Customer for [...]
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Filed under: Vendor Relationship
Posted on June 23rd, 2008 by
admin
I would first categorize the outsourcing providers before predicting their fates:
Selfish - “Sell Services at all cost”
Body Shops/Virtual Captives
Strategically Customizable Partners
Selfish: The ones who would try to sell their services at all cost (sometimes much lower than realistic). They would do this even at the cost of not understanding the customer’s real business needs and [...]
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Filed under: Enterprise Agility, Outsourcing & Agility, Outsourcing Advice
Posted on June 23rd, 2008 by
admin
“Virtualization”, a buzz-word used for optimization / maximization of resource utilization for hardware, networks and applications. However, I would like to discuss another aspect of virtualization which I would term as “Human Resource Virtualization (HRV)”.
Sitting in my office (with a team of highly energetic professionals, thousands of miles away from the destinations where their skills [...]
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Filed under: Communication, Enterprise Agility, IT/BPO Bundled Services, Vendor Relationship
Posted on June 23rd, 2008 by
admin
A widely-debated topic these days is the impact of US sub-prime crisis on outsourcing. I came through an interesting question on LinkedIn from Phil Fersht, an outsourcing advisory guru who runs a blog ‘Horses for Sources’. Following is my take on that:
World is getting flatter at all ends
World is getting flatter at all ends… [...]
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Filed under: Agile Applications, Commercial Models for Agile Outsourcing, Communication, Enterprise Agility, IT/BPO Bundled Services, Outsourcing & Agility, Outsourcing Advice, Vendor Relationship
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