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To Close, or not to Close?

Closure is one of the most ‘overemphasized’ aspects of any marketing pitch. In your honest opinion, how does closure contribute to sales when it comes to internet marketing? Would you prefer:

a) a pitch where your intention is to ‘inform’ your prospect, and let them make a sensible, informed decision:

b) a traditional ‘closure’ pitch which has a greater chance of conversion, even if it compromises the ‘perception vs reality’ ratio of your product to a ‘manageable’ extent?

Will the silicon valley face a down turn? How can we avoid it?

A few days back I was going through an article that summarized a round table event held by venture capitalists for silicon valley entrepreneurs and start-ups.
The VC’s emphasized on the following points:

-Don’t Panic
The big problem with the financial crisis is how long it will last, said John Doerr of Kleiner Perkins Caufield & Byers.
“There’s been a really big change in the world and I don’t quite understand it,” said Mr Doerr, who is something of a rock star in the VC world having invested in companies such as Google, Amazon and Netscape.

-Burn rate
The forum also compared events in 2008 with the dotcom crash of 2000-2001.At that time angel investor Ron Conway had 224 companies in his portfolio. Of those, 70% or 164 went out of business. The successes included Google, PayPal and Ask Jeeves.
“There’s been a really big change in the world and I don’t quite understand it,” said Mr Doerr, the VC world having invested in  Google, Amazon and Netscape.
Everyone stopped investing in 2000. The average burn rate on all our companies was about $500,000 - $750,000  a month.Today that burn rate has dropped to around $250,000  a month. So some believe Silicon Valley will be able to ride things out.

-Go big
Not all the entrepreneurs at the conference had faith in the VC community’s claim it would still be doing deals. “The VC’s are lying when they say they’re open for business,” said Jason Calacanis, founder of the Mahalo .
In contrast to the caution Mr Levchin advocated shooting for the moon. “Go big or go home,”
As few urged start ups to do all they can to survive the next 18-24 months of tough times, some warned entrepreneurs to remember what drove them to start their own business in the first place.
My question is that we all know silicon valley is not the epicenter of the crisis but will it be pulled in to the whirlpool and if yes how can we save it?

Google abandons deal with Yahoo - ‘reactive’ or ‘proactive’?

Google has decided to abandon its advertising partnership with Yahoo to avoid having a “protracted legal battle” with regulators.

The deal involved Google providing some of the advertising around Yahoo’s search results and would have been worth $800m (£494m) a year to Yahoo.

It was originally announced in June but has faced anti-trust objections.

Yahoo said in a statement it was disappointed that Google had decided not to fight for the deal in court. Yahoo was allegedly relying on the deal with Google to help to placate shareholders angry about Yahoo rejecting Microsoft’s takeover offer.

How can we best analyze this action - is this truly a reaction to the anticipated ‘legal battle’ that may have followed this partnership, or is this yet another of Google’s planned objectives, which may prove to be a big blow to its arch rival. Furthermore, will this event favor a third party (Microsoft), as is the case with all major face-offs?

PPC ROI- Products, or Services?

Lets discuss the effectiveness of PPC for two different marketing spheres. Services, owing to their intangible nature, are far harder to market using PPC than tangible products. Products on the other hand, face a lot more competition, branding and trademark issues whilst being marketed by PPC.

So, which would you prefer to market using PPC, a product, or a service? And most importantly, on which of the two can you promise more ROI?

MS Excel error gives Barclays more Lehman assets than it wanted. Should the software be blamed or the user?

A reformatting error in an Excel spreadsheet has cropped up in the largest bankruptcy case in U.S. history, prompting a legal motion by Barclays Capital Inc. to amend its deal to buy some of the assets of Lehman Brothers Holdings Inc.

The firm — Cleary Gottlieb Steen & Hamilton LLP — said in the motion that one of its first-year law associates had unknowingly added the contracts when reformatting a spreadsheet in Excel.

At the time when the error occurred, Cleary Gottlieb was working under a tight deadline put in place by the bankruptcy court to submit the purchase offer from Barclays, according to the motion.

The mistake was discovered Oct. 1 and was first reported by Above the Law, a legal news Web site.

A hearing on the motion has been scheduled for Nov. 5. Spreadsheets have long been one of the most popular ways for corporate users to store and analyze data.

In recent years analytics tools have improved upon the typical spreadsheets. But over the past few years, they have played an increasing role in data breaches because workers are apt to store them unsecured on laptops. In addition, hackers have actively tried to exploit vulnerabilities in Excel.

In the above scenario who do you think is responsible, the software application or the user?

Pay per click advertising (PPC) VS search engine optimization (SEO) activity - which would you prefer for your business?

PPC is when you pay portals on a per click basis (say $1 a click) to driver targeted traffic to your site- burns a hole in your pocket - but far more immediate and CTA type.

SEO is when you submit your website to various search engines and crawlers, and wait for your sites to appear on their listings at good positions - which usually takes a LOT of time, and on an average makes you appear so far below on listings that you hardly get traffic in time.

Please state which mode of internet marketing you would prefer. Also, comment on the effectiveness of both PPC and SEO (unpaid), in terms of time/cost tradeoff. Feel free to criticize either of the two if you feel that either -or both- do not work.

Search Marketing – Fortune or Farce

Imagine an advertising medium that can penetrate a massive 15 percent of total world population globally. Ideally, the associated costs for such an endeavor would be a death trap for any organization. Surprisingly, the early nineties saw the rise of a ‘Pentagon-scrapped’ technology, now free for all to use and abuse; something that belongs to everyone, and yet no one- the Worldwide Web. As of today, this phenomenon has penetrated into the lives of 1,463,632,361 people*, and they actually PAY for its access.

Though initially considered a ‘lop sided’ concept, the Worldwide Web (popularly termed ‘internet’, though both are theoretically separate concepts) became an indispensible part of our everyday lives. Its FFA (free for all) nature made it an ideal advertisement/marketing medium. But like all other things in life that are FFA, it slowly transited from being an effective, useful and indispensible amenity, to a cluttered, disorganized, virus ridden, unmanageable broth that contains everything, without a clue on where to find anything.

As necessity is the mother of all ‘useful’ inventions, the need for finding gold in a garbage heap gave rise to metal detectors; Web Directories, Listings, forums, communities, and most important of all, search engines. Initially the most popular web listing/search engine hybrid was Yahoo (first commercial search engine was excite, 1993). But it slowly lost its appeal, and the internet was taken over by another being from space.

The Meaning of LifeThe Meaning of Life
Amongst all the dotcom bombs that have graced our presence on this planet, Google has always stayed in the spotlight. The hungriest of search engines, this single box search page has revolutionized internet usage, defining the very culture of Internet presence and activity. If it’s hard for you to imagine an FFA marketing channel, then picture this: this simple page hits 15% of the world population for FREE, and it tells them where to go. There is no greater marketer in human history than this one click page.

People don’t search things anymore, they ‘Google’ them. With the dawn of Google (and other competitor engines) the internet became one big, massive territory for marketing dominance for all the brands we know, n all those that we don’t know, plus even those which we would never want to know about. Nevertheless, search engine philosophies finally brought a method to Internet Marketing madness.
Ok. So we have a medium, as well as a professional tool to utilize it with. Plus, it’s all (mostly) free. Let’s get to starting our business, and making cash while we sleep.

Dotcom Galore - The Risks of not taking Risks
Mankind has the innate ability to create the very best out of necessity, and then misuse and abuse them ‘exhaustively’ once we start taking them for granted. There is no rocket science to the fact that most dotcom business models fell on their faces, FLAT, owing to their airy-fairy and impractical nature. When something is made free for everyone, it tends to become more of a menace in terms of the competition it spurs, rather than being an asset. The ‘Risk-Free’ nature of the internet marketing endeavor made it extremely popular amongst all business spheres.Risk of not Taking Risks

The dotcom business model was ‘copy pasted’ to each and every retail industry, and implemented ASAP. Not realizing the epilogue to the prevailing situation, heavily budgeted companies started storming the business process of ‘selling through the internet’. This gave rise to intense competition, formulated, self styled strategies, and even training programs about attracting customers via impulse. The result – a medium filled with sellers selling everything, everywhere, with little or no buyers in sight. People started selling things they didn’t even know much about, just because of the ‘easiness’ of the business concept. Sleazy affiliate programs, mass email campaigns, link spammed websites, content spammed pages, and the ever inevitable ‘adult entertainment’ industry, with all its immoral concepts and credit card scams, hit the fan.The introduction of pay per click (initially started by Goto.com –overture) added fuel to the fire, wherein relevance ranking was superseded by ‘him who pays best, stays on top’. People still couldn’t find what they were looking for, and advertisers were only finding extraneous clicks. The most important of all commodities – Brand integrity – (esp. for Internet Marketing as a whole) was compromised, due to lack of thought before action, and the delusion of working in a ‘Risk Free’ situation.

The Blame Game
Most people blame the dotcom failure on marketing mismanagement and the search marketing approach itself. Some SEOs blame the ever changing algorithms of Search engine spiders. Search Engine Algo changedHowever, it is imperative to mention that these very changes protect the sanctity and effectiveness of the system, as those looking to take advantage of the system are continuously trying to find out workarounds to improve their rankings overnight.
PPC is also dragged into the discussion. In fact, most of the controversy surrounds pay per click engines, as they caused the most collateral damage in the dotcom demise, with organizations getting advertisement PPC costs amounting to millions of USD within 12 hour sessions, selling nothing but a failing image of an over-advertised product.

Back to the Drawing Board
A wise man once said, ‘You need to know where you come from, to know where you’re going’. Similarly, the base reason for failures and controversies surrounding search marketing was the lack of in-depth business analysis by most search marketing services. Before search marketing any business, one needs to know the business better than search marketing itself. Search Engine Basics

Once that is done, a very specific approach is required, in terms of segregation of targeted search terms for attracting relevant web traffic to your site. Moderate, but relevant web traffic is far better than humongous site visit counts, and high visitor exit rates. After careful consideration, many strategies were adopted one after another, using data statistics from dotcom giants that fell in the years past.

The most commonly used and effective methods were found to be directly linked to relevance. Search engines, blogs, even PPC, started rating content on the basis of relevance. It would be interesting to note that Google’s Adwords (PPC) was the first among PPC engines to give CTR greater importance than actual bids themselves. CTR (click-through rate) determines the relevance of each specific advertisement, ‘per search term’ basis, as a ratio of clicks against impressions. The algorithm is simple, and implies that a listing with a higher bid, which does not get a lot of clicks, will be displayed BELOW a listing that has a lesser bid (amount paid per click) but a  better CTR. This method also ensures visitor loyalty, as potential customers are automatically segregated from casual browsers, as all Google ads contain a bit of description regarding their advertisers’ products.

Methods to Madness

With the advent of Google Adwords, Google analytics, WordTracker enhancements, and several other FFA SEO support services, internet stat spiders and all that, PPC as well as organic activity adopted a specialized structure, with more productive business emerging via the web, especially within the retail industry. Moreover, blogging began capitalizing the major share of interest amongst internet surfers. People started blogging about this, that and everything in between.

Its all in the BlogAnother widely observed phenomenon was the social networking concept (this was fuelled to a great extent by blogs). People began connecting with each other over common interests, leading to fruitful, mutually beneficial associations and groups, business, politics, current issues or otherwise. As of today, social networking has penetrated into e-business, thereby materializing ‘business relationships’ and open, FFA forums for such ventures. Some of the most successful brands in this field are Alibaba, Linkedin, Xing, Elance, Ebay and a host of other web portals, which place e-business opportunities at your fingertips.With new social networking and business relationship portals emerging, this new breed of concepts (termed ‘Web 2.0’) has redefined the potential of E business and search marketing worldwide. Affiliate networks and social networks are no longer separate entities; you can make money and make friends at the same time.

Nevertheless, the FFA nature of all internet based activity implies quicker saturation of avenues than any other industry, and the only thing constant about this business, was, is and always will be – change. To harness the raw potential of Internet Marketing and adapt to its ever-changing nature, one constantly needs to revise search marketing techniques, stay on top of latest developments, and above all, KNOW their product before they start marketing it. A specific, informed approach will always make a business stand out head and shoulders above the rest.

To conclude, I’d like to present my favorite analogy on this topic. In life, it’s our sense of values that make us who we are, and determine how high we fly before we hit the ground. This applies exactly to Search Marketing - at the end of the day, it’s your choice of search terms that will determine the lifespan of your business on the Internet.

*stats obtained from www.internetworldstats.com

Should Google give users a voice in search ?

Google is still debating the merits of an experiment that allowed users to re-rank and remove search engine results and comment on them.
The test, presented to a random portion of users, adds buttons next to result links to move them up and down, remove them from view and append comments to them. Implementing these features permanently would be a major step for Google in giving more participation to its users in influencing the process of ranking and evaluating search results.
Google has presented people with different variations of the experiment, which the company first publicly detailed about two weeks ago in an official blog posting.
One challenge is how to apply the collected feedback in a scalable and useful way, but what’s clear is that the data offers interesting insights to Google for search quality purposes.
Some Google critics complain that the company’s search engine remains too closed to user participation, ignoring a basic Web 2.0 principle and favoring automated processes and mathematical algorithms.

How do you think the U.S presidential elections will impact the global technology market? What are your expectations?

How do you think the U.S presidential elections will impact the global technology market or in other words how do you think the new elected government and it’s policies can impact the global technology industry and your business?

Geek Theory of Relativity – Technology –> Business

The key for every successful business today is not just the project/deal/contract amount but the actual worth that this contract brought to the company. A contract that does not add any future prospects to the company or is least expected to generate any referrals is merely seen as an expensive investment loss.

Therefore, today the percentage of ROI earned as a result of any transaction is actually the measure of how successful or useful certain process/channel/deal is to the company.

The question is how can the developmentgeeks theory or the technical team assist in boosting this ROI for their company? Well the answer lies in a “practical” combination of the choices that we make. A blend of just right “project management” and “natural process model” can assist any software development company to improve the worth of what they are doing.

A question here arises why to choose only project management and process model when there are so many parameters attached to a software development process. Well, I believe and have experienced that the combination of these can take care of every other parameter in the process. The discussion blow can overview that:

The biggest limitation against ROI generation is that even if the project cost is good enough and profit margin was good but a heavy investment/development cost will take away all the bounties. A good process model should assist the management in keeping the costs as low as possible.

The underlying requirement of every software development model and project management methodology is a successful execution of a project that can in turn generate revenue and ROI for the company and the clients alike. I believe that unless any process you follow, no matter how attractive and modern or short it is, does not generate any profits to your company it is useless.

Your combination of management and methodology should focus on the basic strategy of “lower the cost of project and add value to the product”. Let’s see what steps can assist this goal:

Humane Plan:

There’s no Best approach, consider several methodologies choose a process model that’s closest to your natural organizational structure and amend them accordingly. Don’t hesitate to mix ‘em up.software estimation

Lay out a simple process flow that is practical and flexible. Though very difficult and exacting process definitions are very attractive but what purpose do they service if they can’t be followed by anyone else other than a robot. Nobody expects a project manager to be a psychic; you cannot predict everything thus your strategy should be modified as the scenario requires it to be.

Time Saved=Cost Reduced:

Simplify the efforts required by the technical team to execute the project. Your strategy should simplify the way a team member accomplishes his role. Let’s say for a developer; short, workable and test-driven iterations are more manageable than coding a large module at once. When QA activities are performed on shorter iterations, the results are more thorough and dependable.

Change Is Inevitable

Human nature is prone to mistakes thus changes have to come in; a realistic approach should give space for humanly mistakes and easy change management.

Communication Hazards!!

Haven’t we all read so much about the importance of communication in a successful project? But you know as the saying goes “Asking the right questions takes as much skill as giving the right answers.” So design your communication pattern in a way that it is more productive than exhaustive. Avoid discussions and meetings where the team and clients mindlessly fight over petty issues such as the position of a button or banner etc.

Who Am I Doing It For?

Project: Build Titanic

Project Cost: $XXXXXXX

Client Thinks: “Its going to be way better than Titanic..I’m paying so much for it they’ll make it work”.

Project Manager Thinks: “WHAT!!???||| Just build it, the business people have to deal with the client”

Developer Thinks???:”Who rides Titanic these days!!I don’t care what this module will do…I just have to code and get paid”…..”

This example shows why many projects/products fail even though all the right flavors were added to it.

You put in all your efforts in developing a titanic that has apparently no tangible benefit but you keep on developing until the titanic strikes the ice berg!! This happens because you have forgotten to add “value” to your project.

A ”No-Value” product is not only a loss to the client but it’s a loss for you too because you are not going to have any forward agreements of maintenance or patch release. Thus all your research and analysis went in vain.

When analyzing the project share what are the client’s vision, target audience’s expectation and market trends rather than only studying the technical and functional aspects. Keep your strategy customer centric as this approach always focuses on adding and improving the value of the intended system. Your team’s culture should be that meeting the business objectives is more important than meeting the deadlines.

Team Work!

Any project where everyone attached to the product/solution are involved while building it, is always better in functional and non-functional requirements. As Confucius said “Tell me and I’ll forget. Show me and I’ll remember. Involve me and I’ll understand.”

Involve your customer in the process, that helps the team to see the big picture of what they are building, your customers will see the proof of concept of what they’ll sell and you would save time of catching bugs and fixing at the acceptance testing level rather you’ll be able to make the fixes very early in the process. Save Time, save efforts and most of all have a happy customer for your company.

Conclusion

Last but not the least, I believe that its not an individual’s efforts that can produce a successful project or boost a company’s earnings but rather it’s a culture that nurtures team to be productive thus less expensive to the company. As a project manager or consultant it should be your goal to design a strategy that creates a culture of self-management and where every team member understands how much worth rather than cost he can be to a certain project.